Robert Phillips has dedicated his career to working with the world’s best companies, from esteemed arts organizations to businesses of global reach, to create extraordinary and memorable customer experiences. Fusing together early careers as a performer and pedagogue of the bassoon alongside several positions with hospitality consulting companies, Robert has established himself as a pioneer and go-to expert for customer experience strategy in the arts. In customer-facing leadership and management positions at Lincoln Center, Carnegie Hall, The 5th Avenue Theatre, and The Cleveland Orchestra, he has developed and implemented programs designed to deliver unparalleled and noteworthy experiences to the collectively combined 6+ million visitors per year. He now serves as a Advisor Solutions Consultant with Medallia, the industry leader in Customer Experience Management.
Robert is a proud alumnus of Butler University and Indiana University, and lives in the Charlotte area with his family.